Terms & Conditions of MIME Services

  • Subscriber has to provide necessary documents and information to establish subscriber's identification, legal status and business capacity. MIME shall have the right to examine the same.
  • MIME shall have the right to temporarily disconnect, suspend or terminate the services for giving any false information by the subscriber in any document or otherwise including on the subscription form. If there is any change in the information given earlier, subscriber shall notify MIME of such change, failure of which shall entitle MIME to suspend or terminate the services at its sole discretion.
  • Both parties undertake that any information received by one party marked as confidential shall be kept as confidential by the other party. Such information can only be revealed if it is found that it was already in the public domain or it was already available to the receiving party without violating this agreement or it is required by law. The information may be used solely to improve customer experience through ways of offering MIME products and services.
  • MIME has the exclusive right and jurisdiction of the title and ownership of the connection and equipment provided by MIME.
  • MIME shall provide the services to the subscriber within agreed timeline. However, in case of any delayed support MIME will notify the subscriber as soon as it is reasonably practicable.
  • MIME shall not be liable for disruption or discontinuation of its services due to any disturbance, congestion, cable cut or severance in other network(s) or reasons beyond its control.
  • MIME may temporarily suspend the services in whole or in parts for repair, maintenance, upgrading or circumstances beyond MIME's control; however, MIME will notify the subscriber as soon as it is reasonably practicable.
  • MIME shall have the right to suspend or terminate the connection without further notice in case the subscriber uses the device/ terminal/IP on any resources provided by MIME beyond the allocated number of connections or bandwidth capacity.
  • MIME shall have the exclusive right to change/increase/reduce the tariff charges, validity periods, package plans and any other agreed terms etc. at any time subject to official notification of such changes. No notification will be required if such changes take place due to any regulatory or government imposition.
  • MIME may keep the subscriber updated about any new information about the MIME services, if needed. MIME reserves the right to communicate any of its offers and services related communication and/or message to the subscriber at any time and in any manner to keep the subscriber updated from time to time. MIME reserves the right to use the name of the subscriber in its materials for promotional or business purposes.
  • MIME shall endeavor to provide the best possible service to its subscribers; however, the quality, reliability and availability of services may dependent on various factors. In case of failure to achieve desired quality, reliability and availability of services due to any of the above factors, MIME shall not be held liable.
  • The subscriber undertakes not to use MIME services to commit any unlawful act which might endanger national, social or economic interest, or damage MIME reputation to other subscribers. Under such circumstances, MIME shall have the exclusive right to discontinue the services of the subscriber and take appropriate legal measures. Subscriber shall indemnify MIME if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.
  • Notwithstanding anything contained in this agreement any other information through MIME brochure, notification, published and/or broadcasted by MIME regarding its services, service price, billing policy, credit policy etc. shall also be binding to this agreement.
  • Use of MIME Services is subject to its most current applicable usage policies.
  • Subscriber shall pay the agreed charges to MIME in its prescribed bill format strictly within the due date. MIME shall have the right to disconnect, suspend or terminate the services to the subscriber if the bill is not paid in full within the due date mentioned on the bill. This right however shall not be deemed to have been waived, if MIME decides not to suspend or terminate the services despite the bill remains unpaid.
  • MIME shall have the right to terminate or suspend the services to the subscriber if the total charges ('billed1, 'unbilled usage' or 'billed' along with 'unbilled usage') accumulated at any time exceeded the subscriber's security deposit or the credit limit, whichever is applicable. This right, however, shall not be deemed to have been waived if MIME decides not to suspend or terminate under such condition.
  • Subscriber shall have to pay the "Shifting Charge" for shifting of connection.
  • Subscriber shall be entitled to reconnect his/her connection by making payment of his/her outstanding bills in full if the connection of the subscriber has been suspended, temporarily or permanently disconnected due to payment default. If the connection has been permanently disconnected by MIME for such circumstances, along with the full payment of the outstanding bill, the subscriber shall also be liable to pay reconnection fee as applicable.
  • MIME will retain ownership of all the optical network equipment provided to subscriber. In case of termination/Temporary stop of services, subscriber shall handover the equipment to MIME without any delay. For any damage to that equipment, subscriber shall compensate the value of the damage equipment.
  • Unless provided by MIME, it is not responsible for any hardware/software including those which are available on the internet.
  • MIME has no control over the accuracy or appropriateness of any information on the internet and the subscriber shall be solely responsible for internet usage.
  • The subscriber undertakes to safeguard the equipments provided by MIME from potential damage (i.e. misuse, negligence, fire, lightning, natural disaster, theft, sabotage, come in contact with water, drop from height). MIME shall have the right to ask for damages from the subscriber for any harm cause to any equipment, software, or MIME set-up deliberately, negligently or by careless handling.
  • MIME shall not be liable for any health hazard or problems otherwise caused by the use or abuse of the services and the equipment.
  • Subscriber shall solely be responsible for his/her own and his/her subscriber's illegal data or voice transfer or traffic or bulk e-mail (spamming) or any other illegal operation. The sending of bulk e-mail (spamming) is strictly forbidden and the subscriber's account will be immediately terminated. Subscriber shall indemnify MIME if it suffers any losses, damages or has to pay any penalty due to any unlawful usages of the subscriber.
  • Subscriber shall install proper electric connection, power, grounding, UPS, stabilizer etc. in his/her premises and in his/her own accord. Subscriber shall not relocate or move any equipment installed by MIME without the permission to MIME.
  • MIME shall not install any product/services, without authentic document from the signatory of this document and authorized representative of MIME, and also the clearance from revenue assurance department of the MIME.
  • Without customers written request/consent for any upgrade/downgrade the bandwidth or any other changes will be not executed. For decreasing/ increasing bandwidth, temporary/permanently disconnection needed one month's prior written notice.
  • The subscriber shall file it's complain about the services of MIME to subscriber Help Desk.
  • Responsibilities of MIME are explicitly stated in this agreement as above and MIME takes no other responsibilities besides those set in this agreement.
  • Notwithstanding anything to the contrary contained herein, MIME shall not be liable for any reason or any representation, implied warranty or condition or other term at law or under the terms of this agreement for any losses, whether for loss of profit, actual or consequential or otherwise and whether occasioned by the negligence of MIME or its employees or agents or otherwise relating to the sale of the products and/or provision of services to the subscriber.
  • MIME reserves the right to change the above terms & conditions without prior notice.
  • MIME will not be held responsible if the usage of MIME services are not complaint to BTRC or LEA (Law Enforcement Agency).